Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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North Star welcomes residents of Darlington Housing Association - Find out more

This strategy sets out how we will connect our tenants to our business over the next four years, putting them at the heart of everything we do. It details our priorities and how we will ensure that in 2023 tenants are able to connect with us in the ways they want to and that are most convenient for them. This strategy will support both the delivery of the Communities Team’s vision and North Star’s wider organisational vision to 2023.

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