Customer Engagement
We are proud to invest in our communities and provide lots of ways for customers to
Want to have your voice heard by North Star?
Your Voice is our group of involved tenants. Sign up to Your Voice to receive email updates about opportunities to get involved.
Tenant Satisfaction Measures (TSMs)
In April 2023, it became law for landlords to report Tenant Satisfaction Measures (TSMs) to the Regulator of Social Housing. Tenant Satisfaction Measures (TSMs) are a way of measuring how well landlords are looking after homes and helping their tenants. The data is taken from our day-to-day work and tenant surveys.
Social Value
Find out more about how we invested in our communities in 2023/24 including community projects we funded and the outcomes of our grant funding schemes.
Social Value Highlights
£3.9m
Social value delivered in total
22
Projects benefitting 22,105 people
£3.8m
Delivered in social value
86.4%
Overall Satisfaction
