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Our Tenant Voice Scrutiny Panel (TVSP) is an independent group of North Star tenants who complete detailed reviews of services we provide. Their findings and recommendations are presented directly to our Board.

The TVSP are currently reviewing how North Star is delivering against the commitments made to tenants as part of the National Housing Federation ‘Together with Tenants‘ initiative. Together with Tenants is a sector-wide initiative focused on strengthening the relationship between tenants and housing associations.

 

Reviewing Commitment One

“We will build open and honest relationships that respect your individuality and make sure you have access to the information that matters to you”

The subject for the review, customer access to information, was chosen following a survey of tenants asking how well North Star was performing against this commitment.

In December 2021 TVSP concluded their review into North Star’s first commitment to tenants and presented their report to the Board.

Click below to hear about the review from two TVSP members.

For more information or, if you are interested in joining TVSP please email communities@northstarhg.co.uk or call 03000 11 00 11 and ask for the communities team.

Please click the link below to read the latest report from TVSP.

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