Customer Engagement

Your Voice is our group of involved tenants. Sign up to Your Voice to receive email updates about opportunities to get involved.

We offer lots of easy, flexible ways for customers to have their say and help shape the services we provide. It doesn’t matter where you live, what your background is, or how much time you have — there’s something for everyone.

The Tenants’ Voice (TTV)
This is our main customer group. They help us stay accountable by looking closely at how we work and making sure customers’ views are at the heart of our decisions. They also work with other groups and speak directly to our Board.

Consumer Standards Group
This group works with staff to check we are meeting important customer standards set by our regulator and helps define what good service looks like.

Policy Review Group
Customers in this group help shape our policies from the start, making sure they are easy to understand and based on what matters to customers.

Performance Group
This group looks at our performance — including things like complaints — and gives honest feedback to help us improve.

Task & Finish Groups
These groups focus on specific topics or projects. They make sure customer experiences and ideas are used to shape the way we deliver services.

Tenant Events & Consultations
We run events, surveys, and other activities to hear from as many customers as possible and build stronger relationships.

We want our groups to reflect all the different people living in our homes. Everyone is welcome to get involved.

Find out more about how we invested in our communities in 2023/24 including community projects we funded and the outcomes of our grant funding schemes.