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Tenant Connection – October – December 2023
This is our first quarterly tenant connection update. It covers the period October to December 2023 and is designed to give you a picture of how tenants are holding North Star to account and supporting the organization to make service improvements.
If you have any questions about the information in the report, please contact email@example.com.
Your Voice Data Base
Dring the period of October – December 2023 there were 11 involvement activities held:
8x involvement meetings in person and online
1x TPAS Scrutiny Conference
1x Friends of North Star meeting
1x Attendance of TVSP at a North Star Board meeting
Over the 11 activities, tenants donated just over 614 volunteering hours to North Star. This is equivalent to £6400.49 under the current National Living Wage (£10.42/hour).
There was also:
1x Survey issued to the Your Voice database as part of the Policy Review Group.
1x Involved Tenant Christmas thank you lunch held in December that 23 Involved Tenants attended. This has not been included in calculations as this was not a formal tenant meeting.
Over the period of October to December 2023, there were 16 recommendations made from the following groups:
2 x Performance Review Group
7 x Consumer Standards group
7 x Tenants Voice Scrutiny Panel (TVSP)
A report with the recommendations from the Performance Review Group was sent to the Property and Repairs Manager and the Customer Experience Manager. Their responses have been forwarded to the Involved Tenant Group to decide if they would like a further meeting to discuss these responses.
A report with the recommendations from the Consumer Standards Group was sent to the Head of Communities and the Property and Repairs Manager. All 5 recommendations were accepted, and deadlines have been provided.
TVSP met with The Board in December 2023. They presented their Right First-Time scrutiny report along with the responses from Senior Management. TVSP have requested a formal response from The Board following their presentation as well as an action plan from Senior Management with deadlines for the recommendations to be implemented. Helen Taylor, Tenant Connector will arrange for these to be passed to the group once received.
All of the recommendations made across the groups have been added to the Involvement Recommendation Tracker so that implementation and impact can be monitored.
We monitor the diversity of our tenant connection activities and we are pleased to confirm that all activities were broadly representative based on age, location, ethnicity and disability data we hold.
Jan-23 – Repeat a similar survey to the one carried out in April 2023 to identify any new barriers for tenants attending involvement activities
Jan-23 – Send the above survey and any meeting invitations via text as well as email to encourage more responses
Jan-23 – Offer an incentive for completing the above survey to encourage more responses
Feb-23 – Explore the possibility of covering the cost of childcare for tenants who need this extra support
Feb-23 – Hold another Your Voice campaign with the option of pre-bookable slots for tenants to request either a call back, video call or visit in person from Helen Taylor – Tenant Connector to answer any questions about involvement
Continuous – Offer evening and weekend meeting in the hope this will be more accessible to all tenants