Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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Due to the damage caused by Storm Arwen, we are seeing an unprecedented increase in emergency calls.

Please bear with us, the call queues are longer than normal but your call will be answered.

There is also a callback option available should you wish to use this, when calling us on 0300 11 00 11