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National Customer Service Week – What Does Customer Service Mean to North Star?

This week is National Customer Service Week! We’re passionate about delivering the best customer service at North Star and...

Tenant Connection Update September 2023

North Star offers tenants a number of ways to influence how we do things. This update captures all the work done by our Tenant Connection...

Board Update July – September 2023

We recently consulted with over 200 tenants on how North Star can be more transparent. They told us that they would like to hear more about...

Starts at Home Day: Rehabilitation With Hestia Help

Background YS was referred by social workers from James Cook Hospital – she's HIV-positive and had been living in unsanitary conditions,...

Starts at Home Day: Recovering From Past Abuse

Background SJ is a care leaver and has historic issues with alcohol, drugs and sexual exploitation. She has had multiple tenancies and...

Starts at Home Day: Finding Love in Supported Accommodation

Robina’s background Robina is a 59-year-old tenant at North Star. She has spina bifida and a learning disability. Robina requires...