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Frequently Asked Questions

We have detailed some answers to our most frequently asked questions, which can be viewed by clicking here . (updated 20th May...

Bank Holiday Opening Hours

Our phone lines will be open for emergencies only on Friday 8th May due to this being the early May Bank Holiday. For all general or non...

Guide to Gas Servicing

Here is our guide to continuing with gas servicing and observing social distancing. If you have any questions or concerns regarding this,...

VE Day Activity Packs

We’re helping our residents and staff celebrate the 75th anniversary of VE Day with special activity packs We’re offering...

Easter Opening Times

Our offices remain closed, following Government guidance. However, our phones lines will be open as detailed below, over the Easter...

North Star in the Community

Last week, Kimberley Batey, a resident of Butterknowle, contacted North Star to see if we could assist in any emergency funding in...