Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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North Star welcomes residents of Darlington Housing Association - Find out more

“Housing associations are united by a single purpose – to ensure everyone in the country can live in a quality home that they can afford.”

“For over a hundred years we have delivered on this, whether that’s building low cost homes for Victorian workers or helping young families get on the housing ladder today. We meet shifting housing needs by building more homes, by providing extra support when it’s needed and by innovating to tackle the challenges people face.

“In changing times, we deliver where the private sector won’t and the public sector can’t. We generate income which doesn’t go to shareholders so we can reinvest all our profits in homes and communities. That’s what we have always done; it’s what we will always do.

“If you share our sense of purpose, we want to work with you. If you want to end the housing crisis, you need to work with us.”

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