We continue to provide an emergency repairs service during the hours that our offices are closed.

We are currently experiencing high demand for our calls and as a result, calls are taking longer to respond to. If you do have an emergency, please do continue to hold and your call will be answered as soon as possible.

The best way to access this service is to dial 03000 11 00 11 however you can also report a routine repair online using ‘My North Star’ | North Star Housing Group Ltd (northstarhg.co.uk) which is an easy and quick way to order repairs, make appointments, view your rent account and make payments.