North Star welcomes residents of Darlington Housing Association - Find out more
North Star has been reaccredited with the Customer Service Excellence Standard. Having held the accreditation for many years, North Star was assessed as having nine areas of good practice. The assessor also awarded Compliance Plus in respect of the relationships developed with tenants. In particular, they highlighted the approach to Tenant led scrutiny and the day to day involvement of tenants across the business. Tenants are listened to, heard, and their views are acted upon.
Adam Clark, Executive Director of Customers, said “We’re very proud to have retained this recognised standard for excellent customer service. Our organisation is passionate about working with customers to improve what we do. We strive to listen and involve people in our business. To have this recognised and articulated through the assessment is really encouraging for us.”