Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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Updated on customer calls following Storm Arwen.

Due to Storm Arwen’s unprecedented severe weather conditions, calls are high this morning. Your call will be answered however If you do not want to hold on, you can email customer.services@northstarhg.co.uk or direct message us on here. Alternatively you can try calling us at quieter times of the day.