Contact us via Facebook

North Star welcomes residents of Darlington Housing Association - Find out more

There are various kinds of tenancy agreement, but regardless of what kind of agreement you have, you should know that it’s a legally binding document.

Your tenancy agreement is really important because it sets out your rights and responsibilities as a tenant. So, you should make sure you read and understand it. If you have any queries, you can always get in touch with your Housing Officer who will be able to help, or take a look through your Tenant Handbook, which tells you everything you need to know about living in your home.

Whether you’re a new tenant or have been a tenant for some time, your Tenant Handbook is definitely something you should hang on to. It’s packed full of useful and interesting information, so it’s worth keeping it handy.

It tells you:

  • More about North Star
  • Your rights and responsibilities as a tenant
  • How you can get involved and give your views
  • Everything you need to know about rent, service changes and money matters
  • All about our repairs and maintenance services
  • How we can support you to live independently
  • All you need to know about our customer service
  • What you need to do if you are moving home.

You can download a copy of the Tenant Handbook from this page.

Pay my Rent
Report a Repair
Apply for a Home